Refund policy

Refund & Return Policy

At MMAFlex.com, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

  • Be unused and in its original condition.

  • Include all original packaging, tags, and accessories.

  • Be free from signs of wear, damage, or misuse.

  • Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, worn, or washed.

  • Items damaged due to misuse or improper care.

  • Clearance, final sale, or promotional items marked as non-returnable.

  • Gift cards, if offered.

3. Return Process

To initiate a return:

  1. Contact our customer support team at [support@mmaflex.com] within 30 days of delivery.

  2. Include your order number and the reason for your return.

  3. If your return is approved, you will receive return instructions.

Please do not send items back without receiving return authorization.

4. Return Shipping

For returns due to a change of mind or other non-defective reasons:

  • The customer is responsible for return shipping costs.

  • Original shipping charges are non-refundable.

If the item is defective, damaged, or you received the wrong product:

  • MMAFlex.com will cover the return shipping cost.

  • A replacement or full refund will be offered, depending on product availability.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days after approval.

  • Processing times may vary depending on your bank or payment provider.

6. Exchanges

We replace items only if they are defective, damaged, or if you received the wrong item.

To request an exchange, contact us at [support@mmaflex.com].

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

We will work to resolve the issue as quickly as possible.

8. Order Cancellations

Orders may be canceled before they are shipped.

If your order has already been shipped, you must follow the standard return process after delivery.

9. Contact Us

If you have questions about returns or refunds, please contact us:

MMAFlex.com

Address: 655 Main St Carbondale, CO 81623 United States

Phone: +1 (302) 788-5698

Email: support@mmaflex.com